Help Center

Frequently asked questions.

Everything you need to know about renting through Choice Properties.

How do I apply for a property?
Choose a listing and select "Apply Now". The application asks for identity, income, and rental-history information. The fee is $50 per adult screened, and the total is shown before you apply. Adult occupants who are not applying or being screened are not charged. Nothing is charged when you submit; Choice Properties management will contact you with the next steps for completing the fee. Fees are subject to applicable law.
How long does approval take?
Review begins after the required fee is recorded and each adult being screened has separately authorized screening. Choice Properties management reviews completed applications; timing varies based on the information provided and any follow-up needed. You can track your status using your Application ID.
What do I need to qualify?
Generally: income of 3× monthly rent, no prior evictions, and a credit check. Specific requirements vary by property and landlord. Contact us if you have questions about your situation.
Is the application fee refundable?
The application fee is $50 per adult applicant or guarantor being screened. The total is shown before submission. It is non-refundable once payment has been processed except where required by applicable law or where Choice Properties management confirms an exception in writing. Fees are subject to applicable law.
How do I track my application?
Use the Application Tracker with your Application ID (emailed when you applied). You can also reach us at 707-706-3137 or 707-706-3137 (Text Only).
Can I apply for multiple properties?
Yes. You may apply to multiple listings simultaneously. Each application requires a separate $50 fee since each involves a separate background and credit check.
Are pets allowed?
Pet information is not shown on public listing pages. Contact Choice Properties management with questions about a specific home.
What if the property isn't right for me after I'm approved?
Your protections depend on where you are in the process. Before signing your lease — if the property materially differs from the listing (wrong photos, incorrect size, missing amenities, or unavailable unit), you may be eligible for a refund of applicable fees. Contact us in writing and we'll review it promptly. After signing your lease — if there is a confirmed, verifiable issue such as material misrepresentation, failure to deliver the unit, or an undisclosed habitability/safety concern, you may be eligible for a refund, lease cancellation, or a rematch to a comparable unit. If it's a change of mind or personal preference — refunds are not available, but we'll do our best to help you find another available listing that works for you.
Still have questions?
Call or text us at 707-706-3137 or email 707-706-3137 (Text Only). We respond same day.

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